Get In Touch

AFTER SALES
sales@thatproduct.com.au

SUPPORT
support@thatproduct.com.au

GENERAL ENQUIRIES 
hello@thatproduct.com.au

Please read the FAQs bellow, and if you can't find your answer then drop us an email by filling the form below; and we'll get back to you within two business days or less. Thank you !
If you are emailing about your order, please make sure to include the order number and/or the email address used at checkout in your message.
* Please carefully enter your e-mail address, thus we can get back to you.

Frequently Asked Question!

After your payment has been successfully verified, please allow up to 2 business days for your order to be processed and shipped out. This does not include weekends or public holidays.

Most of our products are delivered to customers within two weeks. However, we kindly ask you to expect your delivery between 4 to 18 business days for orders within Oceania, Asia, Europe and North America; and between 15 to 40 business days for orders within Africa, Middle East, South America and Eastern Europe.

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed! 

A: We handle customer service through email. Send us an email at support@thatproduct.com.au with any questions that you have.

A: Visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.